We are sorry to hear your item arrived damage. Please help us with a little information so we can proceed. How did your package arrive?
order id :
Your ORDER ID was on the email receipt you received after placing your order. This is a 5-digit number!
1. Did your shipment arrive on a pallet? Yes No
2. Was the shipment shrink-wrapped and band-strapped? Yes No
3. Is there evidence the item was stacked & crushed by another heavy pallet? Yes No
4. Did you note any damage or remarks on the Bill Of Lading?
(this was the piece of paper you signed from the truck driver) Yes No Please tell us why you didn't sign the Bill of Lading with any notes about the damage?
A "free-and-clear" signed BOL without notes or comments are difficult to get resolved.
5. Please detail the damage and provide a few simple photographs of the item(s) and the box:
Files must be less than 2 MB. Allowed file types: jpg, jpeg, gif, bmp, png.
6. Do you have any additional comments or notes about the delivery?