OK, not special
The delivery people were surly and complained about the white glove service. Eventually, they brought the chairs to the deck - one step involved. We always tip delivery people generously. This time we held back because of their attitude.TEAK CLOSEOUTS RESPONSERE: FEDEX - The upgraded liftgate service is not white-glove delivery. This is stated on our site multiple times....so clearly a misunderstanding on what you receive for the liftgate service. To clarify, Fedex has a responsibility to bring it from the top of the truck down to the ground - and typically pallet jack it when 15' of the truck. That's it. Anything else they did was extra. Although not clear, the drivers are not supposed to lift a box either. They deliver to your curb and it is yours to remove from the truck. Add liftgate, and it moves from truck to ground. There is no white-glove offered from Teak Closeouts. If any customer requires or needs white-glove delivery, then please find the correct company that offers this delivery.
DEFINITELY upgrade with a heavy load...
When I saw the size of the box for our 51" Georgia table, I was VERY glad we paid for the upgraded freight delivery. Our packages were strapped down onto a pallet, rolled to the liftgate, lowered, and then simply unloaded at my front door. And all pieces were safe and undamaged. The packaging of ALL of our teak furniture has been outstanding.
View All Customer Reviews |