We are sorry to hear your item arrived damage. Please help us with a little information so we can proceed. How did your package arrive?
order id :
Your ORDER ID was on the email receipt you received after placing your order. This is a 4-digit number!
|1. Did your shipment arrive on a pallet?||Yes||No|
|2. Was the shipment shrink-wrapped and band-strapped?||Yes||No|
|3. Is there evidence the item was stacked & crushed by another heavy pallet?||Yes||No|
|4. Did you note any damage or remarks on the Bill Of Lading?
(this was the piece of paper you signed from the truck driver)
|Please tell us why you didn't sign the Bill of Lading with any notes about the damage?
A "free-and-clear" signed BOL without notes or comments are difficult to get resolved.
|5. Please detail the damage and provide a few simple photographs of
the item(s) and the box:
|6. Do you have any additional comments or notes about the delivery?